Our vision is to deliver consistently outstanding results for our clients, people and shareholders across Australia and New Zealand whilst protecting the reputations of all key stakeholders.
Our mission is to:
Using the extensive Pre-Legal Debt Collection & Legal Debt Recovery experience of Impact Financial services (Aust) Pty Ltd we have developed a "new view" approach to collect outstanding accounts with the clear objective being to maximise recoveries, whilst protecting the brand/image of our customers. The key components of this proposal are:
Implementation of collection processes based on the value of accounts, strict collection timeframes and Client cost minimisation.
Ensuring compliance with the ACCC Debt Collection Guidelines on false or misleading statements.
An agreed timeframe for completing the pre-legal collections cycle that ensures a high level of urgency to collect "in time" is maintained by us
Allocation of a suitably qualified Account Manager charged with the responsibility for recovering outstanding monies owed by our customers, providing regular client updates and meeting all Client Service Level expectations
Real cost savings with certainty of fixed fees for standard proceedings such as Solicitors Letters, Solicitors costs and Court costs.
Precise workflow management capabilities of our fully integrated Debt Collection, Legal Debt Recovery, Client Management, Trust Accounting and General Ledger systems that will allow you to view all activities for both Pre-Legal Collections and Legal Debt Recoveries from a desktop
Commitment by all NV people associated with your accounts to exceed a wide range of Service Level Standards
Management and operational track record of our key people for delivering exceptional results for clients over an extended period of time
We firmly believe the combination of the "new view" formula together with the absolute commitment of our people to the success of this relationship will ensure your expectations are continuously met and exceeded.
Also in the Creditor Section, we need to include the following:
Unlike the normal Corporate Structure that places directors at the top of a normal pyramid, Impact have adopted a customer first structure. We believe that we have two customers, you and your debtors. Our role is to obtain payment and wherever possible, rehabilitate the customer so that they continue to use your services (Providing this is in line with your policies). This structure also identifies the flow of information, demonstrating the natural filtering of information from customers through to our directors. Note that your staff and management are free to contact our management and directors at any time, as are debtors.
Impact believe that this unique style of corporate structure clearly defines our customer first mentality. Our culture here at Impact is one of service and support. We aim to please our customers in all areas of our work. This chart also identifies the main driver of our business which is our customers and their debtors.
